Terms & Conditions

Live Sales

Our live sales take place in our Facebook Group- The Nautral Healer Saturday Live Group found at https://www.facebook.com/groups/208360019652115, on our website or our Facebook Page.

Here are the terms for participating in our live sales.

• Above all, be kind and courteous and please treat others with respect.

• Please settle all invoices within 48 hours of being sent. If they are not settled in a timely manner, we reserve the right to cancel your order and put the items up for re-sale. 

Buying Crystals

Every viewer or member of The Natural Healer Saturday Live group can buy crystals during the live sale. You must provide us with an up-to-date, contactable email address before purchasing.
For any specific item, you must be the first person to comment on the live feed and reference the item number you wish to purchase.

Payment for Crystals

Payment for crystals must be within 48 hours or they may be offered for sale again.

How to Pay

Invoices are sent via email to the address provided by you. Payment can be by PayPal or card.

No Promotions or Spam

Any comments of self-promotion, spam or irrelevant links will be deleted and may result in you being blocked from future lives.

Shipping

All orders over £20 in the UK are eligible for free shipping. For orders under £20 and those going overseas, shipping will be charged at cost. Full shipping rates can be found here.

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Competitions and Giveaways

The criteria for any competition or giveaway needs to be met as specified in the original post or as defined by The Natural Healer.

The competition or giveaway will run from the times specified in the post.

All items gifted should be valued at zero and no cash alternative or refunds are given for prizes.

The Natural Healer reserves the right to remove, cancel or withdraw a competition or giveaway at any time without notice.

Live Show Giveaway:

Entrants must follow the instructions during that live show to participate. Entries close once the live show ceases to be live. Any entries made on a replay of the live show will not be entered or counted.

Prizes from the live show giveaway are valued at zero, no cash alternative, refund or exchanges are given for prizes. 

In the case of parcels containing live show giveaway prizes going missing during delivery, no alternative or replacement will be given, nor will there be any cash alternative offered. If the missing parcel is returned to us, we may choose to resend the prize, but this will be at The Natural Healer's discretion and is not guaranteed. 

The Natural Healer reserves the right to remove, cancel or withdraw a competition or giveaway at any time without notice.

2000 Likes Facebook Giveaway:

Entrants must like, comment and tag 3 friends on the post, to be entered into the competition. 

The competition will close at 11:59pm GMT 03/12/2021. Entries made after this time will not be valid.
We (The Natural Healer) reserve the right to remove, cancel or withdraw the giveaway at any time and without notice.

No exchange, refund or cash alternative can be given in exchange for the prize.

We (The Natural Healer) reserve the right to change the prize offered at any time and without notice.

Shipping costs may apply for entrants outside of the UK. 

We only ship to the UK and USA, entrants outside of these areas may face additional shipping charges or delays.

We reserve the right to pick an alternative winner if the winner does not respond and provide a shipping address (or shipping payment where necessary), within 48 hours of the inital announcement.

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Samhain Spectacular 20% Discount

This offer will be valid from 00:00 am (midnight) 31/10/2022 to 23:59 pm on 31/10/2022 (GMT). 

20% discount will need to be applied by the customer at the checkout using code 'SAVE'.

This offer is only applicable to physical products and cannot be applied to gift cards,

Minimum order value £30.

This offer excludes P&P which will be charged at the standard rate where applicable.

This offer is only valid on website sales, it will not be valid for any orders or items featured in the live sale. 

No refunds will be given for orders where the code is applicable but was not applied by the customer at checkout. 

To activate this promotion – the voucher code must be input online at the time of order.

Code cannot be used in conjunction with any other codes or discounts.

Misuse or abuse of valid discount codes may lead to the promotion being terminated early, The Natural Healer reserve the right to do so at any point without notice.

The Natural Healer reserve the right to cancel/remove this promotion at any point and without prior notice – The Natural Healer will not be liable for any financial loss or value that directly relates to the removal of this promotion.

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Gift Cards

Gift cards are valid for 24 months from the date of purchase. 

Gift cards are electronically sent via email to the recipient. The Natural Healer is not liable for any incorrect input email addresses.

The Gift Card is not a credit or charge Gift Card.

The Natural Healer Gift Cards can be exchanged for products online at the-natural-healer.co.uk.

Gift Cards may not be used in live sales.

The balance on the Gift Card may be used for full or part payment of the cost of The Natural Healer products and services.

No change will be given but any unused balance will remain on the Gift Card and may be applied to future purchases, until its expiry.

Gift Cards can be used towards the purchase of goods at a higher price than their face value upon payment of the difference.

A valid gift Card code must be input at the checkout to redeem the amount.

The Gift Card cannot be exchanged or redeemed in whole or part for cash and has no service fees.

Promotional offers may not apply to Gift Card purchases.

No VAT is charged when buying the Gift Card, but purchases paid for using the Gift Card are subject to VAT.

Keep the Gift Card safe and treat it as cash. We will not accept any liability for lost, stolen or damaged Gift Cards or for any remaining balance on the Gift Card.

If you have made an online payment with a Gift Card in whole or part and any item paid for using the Gift Card is accepted for return the amount owing will be added to the original Gift Card.

For general information about returns and exchanges please click here.

We may withdraw or cancel the Gift Card and require an alternative form of payment if we suspect that the Gift Card may have been stolen or fraudulently used. Further action may also be taken.

We reserve the right to amend or supplement these conditions or discontinue the Gift Card at any time.

The Natural Healer will not be liable for any financial loss or value that directly relates to the removal of a Gift Card.

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12 Days of Crystals

Daily offers will be as listed on each day. They will be valid from 12:00am to 11:59pm on the day listed with the full event running from 12:00am (GMT) 10/12/2022 to 11:59pm 21/12/2022. 

You will receive a crystal chosen by The Natural Healer, we do not guarantee you will receive a crystal that is pictured as the free gift, meaning the size, shape or colour of the mineral may vary.

For orders that meet the terms, the gift will automatically be added to your order when packaging, no code is required at checkout.

You must purchase an item from the category listed on the page for each day to be eligible for the free gift that day. Items not featured for purchasing on the page for that day will not entitle the purchaser to a free gift.

Orders must reach over £20 to entitle a free gift regardless of location.

Free shipping over £20 is only applicable to the UK. Shipping to the USA will incur a charge at the checkout.

We may withdraw or cancel the free gift without notice and at The Natural Healer's discretion.

We reserve the right to amend or supplement these conditions or discontinue the free gift or event at any time.

The Natural Healer will not be liable for any financial loss or value that directly relates to the removal of the 12 Days of Crystals Event.

For returns or cancellations, our standard policies apply.